Compliance Data Analytics

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Empowering compliance with meaningful data from the right sources

Organizations with varying risk profiles, geographies and workforces collect and analyze a vast sea of data from functions such as sales, marketing and legal to predict behaviors and meet business goals. Often the challenge for compliance – especially with regard to U.S. Department of Justice’s 2020 update to the Evaluation of Corporate Compliance guidance – lies with identifying the various risk-relevant data sources that exist across the business and understanding the story the data can tell.

The DOJ offers pointed guidance on the required detail and sophistication of compliance data and metrics. Organizations should strive to answer questions as granular as “what policies do employees access, from where, and when?” Data analysis should go beyond training completion records and incident reports to leverage cross-functional data that informs and shapes the compliance program. Organizations request support in developing these advanced and holistic data analytics approaches.

We tailor a metrics framework for each client, beginning with its risk profile and business goals

Foundational Metrics

  • Reporting and hotline
  • Training completions
  • Surveys and knowledge assessments
  • Number of communications and other touchpoints

Compliance Culture & Remediation Efforts

  • Focus group / survey scores
  • Ethics enforcement message frequency from senior management
  • Incident report nature and follow-up sufficiency

HR & Public Perception

  • Background check rates, employee retention, company and leadership reputation (internally)
  • Company and leadership reputation (externally)
  • Anonymous online reviews (positive and negative)

Compliance Program Progression

  • Number of calls to the whistleblower hotline and disposition of each issue
  • Results of surveys regarding engagement, culture and awareness of the compliance program
  • Number of compliance policies
  • Number of investigations or regulatory requests responded to within the year
  • Monitoring access to compliance resources
  • Amount of money invested in compliance-related programs

Risk Reduction Efforts

  • Currency: How recent was the last risk assessment?
  • Frequency: Number of externally and internally identified high risk incidents over time and vs. a control without a risk program
  • Coverage: Number of control processes identified against a given set of risks over time with proof of control effectiveness
  • Responsiveness: How quickly the monitoring systems alert on the controls they monitor

Metrics for Risk Assessment

  • Integrity screenings
  • Tender processes
  • Cross-border customers
  • Internal audit results versus policy requirements
  • Remediation items resulting from internal investigations
  • Number of site visits by compliance experts
  • Compliance conferences or workshops

Our approach starts with asking:

  • What are the objectives for metrics – monitor and demonstrate progress, understand effectiveness, gain forward looking insights?
  • What are key risks, policies and controls?
  • What type of data exists related to each of the risk areas?
  • Which systems does the organization use to facilitate and execute on these policies and controls?
  • How can we combine readily available data with other insights to create meaningful dashboards and / or reports for stakeholders?

Morae supports clients in their shared efforts to transform data into meaningful metrics by identifying where data lives and how to bring it together, understanding and supplementing data analysis resource allocation, and creating and enhancing report sophistication.

Common Compliance Training Challenges

Organizations of varying sizes, geographies, and compliance program maturities often need help with strategy, content development, data analytics and project management related to their compliance training programs.

Morae’s expertise allows us to tailor training programs to best address an organization’s risk profile and desired behavioral outcomes. Morae’s professionals can also help bridge resource gaps, assisting with everything from coordinating cross-functional stakeholders to creating data analytics dashboards.

Our Compliance Experts

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